24/25 Counselling Service
2024/25 was a pivotal year for our counselling service, marked by the launch of a redesigned, more sustainable model on 1 April 2024. In response to external pressures like funding cuts and the cost-of-living crisis, we introduced structured, medium-term support, offering clients up to 24 sessions, to ensure the long-term sustainability of the service.
We streamlined payments with GoCardless, easing the process for clients and therapists, and introduced Beacon, our new CRM system, which improved service tracking and reporting.
Client feedback and evaluation tools like SWEMWBS and end-of-therapy surveys helped us monitor outcomes and continuously refine our approach. A total of 2,050 sessions were delivered, with consistently positive results.
A huge thank you to our volunteer therapists for their ongoing dedication. Despite initial team changes, numbers are growing again, with 37 therapists now supporting the service.
I was very sceptical about starting counselling, but I am so glad I did. I feel vastly more confident in myself and hopeful about the future. I am so grateful to my counsellor and to the service.
My counsellor was incredible. So amazing. She helped me so much. I am so grateful for this service and for how much it has helped me.
It has been a privilege to have counselling at West Kent Mind. I have felt heard and supported throughout the sessions and that my particular circumstances have been taken into account. I can’t thank you enough.
