Feedback
We encourage comments, compliments and complaints
We believe that your comments, compliments and complaints can help us with learning and continuous improvement as an organisation.
We encourage comments, compliments and complaints
We believe that your comments, compliments and complaints can help us with learning and continuous improvement as an organisation.
We encourage comments, compliments and complaints
We believe that your comments, compliments and complaints can help us with learning and continuous improvement as an organisation.
Informal comments, compliments and complaints can be raised in the following ways:
- By emailing us at feedback@westkentmind.org.uk
- By completing the form below
- By using our comments box within our Sevenoaks Wellbeing Centre
- By speaking to a member of staff
- By phoning us on 01732 744 950
- By writing to us at West Kent Mind, 34 St Johns Road, Sevenoaks, Kent TN13 3LW
Depending on the method used to raise the comment, compliment or complaint, we will try to respond to you directly unless you have chosen to submit anonymously (using methods 2, 3 or 6).
Matters which cannot be satisfactorily resolved informally will be moved onto our formal procedure. Details of the process, your right of appeal, and sources of advice and support can be found in our ‘Comments, compliments and complaints policy’ which is available on request.
I enjoy knowing that the people I meet here understand mental illness and are so supportive and non-judgemental.
I enjoy knowing that the people I meet here understand mental illness and are so supportive and non-judgemental.
